Terms & Conditions

When you bring a watch to the workshop, we will record its condition on receipt. A service description and indicative price will be confirmed with you before any work begins. Work does not start until you have given written or verbal approval.

We reserve the right to decline any watch that falls outside our scope, requires parts we cannot reasonably source, or presents risks we consider unacceptable for the piece or the work.

Prices shown on our website and quoted in correspondence are in Thai Baht (฿) and include VAT where applicable under Thai law. Indicative prices may vary once the watch is examined; any change will be communicated before work proceeds.

Payment is due on collection or delivery of the completed watch. We accept cash (Thai Baht) and bank transfer. We do not store payment card information.

If parts are required that were not anticipated at the time of the initial quote, we will notify you of the revised cost and await your approval before ordering them.

We will give you an estimated completion period when the watch is accepted. This is an estimate and not a binding deadline. Work on complex restorations may take longer than anticipated, and we will keep you informed if circumstances change.

Once we notify you that a watch is ready, we ask that you collect it within 30 days. After that period, we may charge a modest storage fee. Watches left uncollected for more than 90 days after notification will be considered abandoned, and we reserve the right to recover costs from any sale of the piece in accordance with applicable Thai law.

All parts we replace are returned to you with the finished watch unless you instruct otherwise in writing. For Full Restoration & Documentation services, replaced parts are accompanied by a written summary identifying what was removed and why.

Where original manufacturer parts are unavailable, we will use appropriate substitutes and will inform you of this before fitting. We do not use parts we consider unsuitable for the piece.

We take reasonable care of every watch entrusted to us. In the event of loss or damage caused by our negligence, our liability is limited to the fair market value of the watch at the time it was received, based on a comparable comparable piece in similar condition. We strongly recommend that owners obtain their own insurance for pieces of high value.

We are not liable for pre-existing damage that was present on receipt and recorded as such, or for the failure of parts that were not replaced during the service. We are not liable for indirect or consequential losses of any kind.

We stand behind our workmanship. If a fault arises from work we carried out, we will rectify it at no charge within 12 months of completion, provided the watch has been kept and used under normal conditions and has not been opened, adjusted, or serviced by another party in the interval.

This covers the quality of work performed, not normal wear of consumable components such as seals and lubricants beyond their expected service life.

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We are not responsible for the content of external websites linked from our pages.