A Different Kind of Watch Care
Documented work, returned parts, and an honest word before anything is agreed. Here is what that means in practice.
Back to HomeWhat You Get with Every Service
Six practical advantages that apply whether you bring in a daily wearer or a treasured heirloom.
Written Work Record
Movement clean and restoration services include a written stage record. You leave with documentation you can keep alongside the watch itself.
- What was cleaned or replaced
- Lubricants applied and locations
- Timing rate on completion
All Parts Returned
Every component we replace comes back to you. For collectors and owners of inherited watches, this continuity of record matters as much as the service itself.
- Parts identified in written summary
- Packaged with care for storage
- Provenance preserved for resale
Agreement Before Work Begins
No work starts until you have read the assessment and agreed to the scope. Replacement parts are confirmed with you individually before fitting.
- Written condition assessment first
- Parts match confirmed before fitting
- No hidden additions to scope
Free Initial Assessment
Walk in with your watch and we will assess it at no charge. You will know what is involved before any cost is discussed. There is no obligation to proceed.
- No appointment needed
- Honest picture of the watch's condition
- No charge if you decide not to proceed
Workshop You Can Visit
The Thonglor Soi 10 workshop is open to walk-ins. You can see where your watch is worked on and discuss the job face to face — no couriers, no uncertainty about who has your watch.
- Central Bangkok location
- Walk-ins welcome, Mon–Sat
- Direct conversation with technician
Timing Note on Completion
Movement clean and restoration services include a short timing record at completion. This gives you a reference point for future services and helps monitor long-term performance.
- Rate recorded in multiple positions
- Written for owner's own records
- Useful baseline for next service
Each Advantage in Detail
Depth of Mechanical Knowledge
Our lead watchmaker has worked on mechanical movements for over fifteen years, covering Swiss lever-escapement movements, Japanese automatics, and a range of vintage pocket watch calibres. This breadth matters because every movement has its own tolerances and its own failure modes. Experience shortens diagnosis time and reduces the chance of an unnecessary replacement.
We do not pretend to work on everything — if a job is outside our scope we say so plainly and will suggest where else to look.
15+ years
mechanical movement experience
Swiss & Japanese calibres
lever escapement through to modern automatics
Vintage pocket watches
to contemporary collector pieces
Assessment
Condition described in writing, scope agreed with owner.
Parts Confirmation
Any replacement part confirmed with owner before it is fitted.
Service
Work carried out at the correct pace for the job.
Verification
Function test, timing check, water resistance where applicable.
Return
Watch returned with parts, written record, and timing note.
A Process That Holds No Surprises
The most common frustration with watch servicing is not the cost — it is the gap between what was expected and what was charged. Our process closes that gap at the first step. Nothing proceeds without your written agreement, and nothing is added without your confirmation.
Communication at Every Stage
For stem and crown work, the process is brief and the result is usually clear within a week. For full restorations, the timeline is longer and part sourcing can introduce uncertainty. We keep you informed at each stage — not with automated messages, but with a direct note from the workshop.
If something unexpected comes up during the work, we contact you before proceeding. The final charge never exceeds what was agreed unless you have approved a change.
Workshop response times
Gearloom vs Typical Repair Options
A factual comparison of what most watch owners experience elsewhere, and what we offer instead.
Typical Repair Options
- Assessment verbal or absent — no written condition record
- Replaced parts discarded without notice
- No timing record provided on return
- Parts substituted without owner confirmation
- Final invoice may differ from initial estimate
- Progress updates only on request
Gearloom Approach
- Written condition assessment before any work begins
- All replaced parts returned with the watch
- Short timing note included with clean and restoration services
- Part match confirmed with owner before fitting
- Charge never exceeds agreed scope without prior approval
- Proactive contact if anything unexpected arises
What Only Gearloom Offers
Features of our service that are not standard elsewhere in Bangkok.
Stage-by-Stage Restoration Record
Full restorations come with a written account of each stage — strip-down, part findings, sourcing decisions, and final timing. No other Bangkok workshop provides this as standard.
Returned Parts as Standard
We do not ask whether you want replaced parts — we return them automatically, identified and packaged. For inherited watches, this keeps the full history intact.
Owner Confirms Each Part
Before any replacement component is fitted, we confirm the match with the owner. This applies to stems, crowns, gaskets, and any movement parts encountered during a full service.
Open Workshop, Walk-ins Welcome
You are welcome to come in, sit down, and talk about the watch before anything is agreed. This is a working workshop you can visit — not a drop box with a ticket number.
Milestones & Recognition
A record built one watch at a time.
15+
Years of mechanical movement experience
400+
Watches returned to working order
3
Specialised service levels matched to each need
100%
Replaced parts returned as standard
NAWCC Study Programme
Advanced horological study, National Association of Watch and Clock Collectors curriculum
Thailand Watchmakers Guild
Registered member, Thailand Horological Trade Association
See What We Can Do for Your Watch
Bring it in for a free assessment or send a note describing what it needs. We will come back to you honestly before anything is agreed.