Privacy Policy

We collect personal data only when you provide it directly through our website contact form. The categories of data we may collect are:

• Name — to address you correctly in correspondence
• Email address — to respond to your enquiry
• Phone number — optional; provided if you wish to be contacted by telephone
• Message content — a description of the watch and the service needed
• Cookie consent preference — stored locally in your browser, not on our servers

We do not collect financial data, national identification numbers, or sensitive personal categories of data through this website.

Legal Basis for Processing

We process your data on the basis of legitimate interest (responding to your service enquiry) and, where applicable, your consent (analytics cookies, if accepted). Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and its implementing regulations govern our obligations as a data controller operating in Thailand.

Retention

Enquiry correspondence is retained for up to two years from the date of contact, or for the duration of the service relationship. If no service is agreed, correspondence is deleted within 12 months. You may request earlier deletion at any time.

Data you submit through our contact form is used exclusively to:

• Respond to your watch repair or restoration enquiry
• Communicate with you about the progress of an agreed service
• Notify you when your watch is ready for collection
• Maintain a service record relevant to a watch we have worked on

We do not use your data for marketing communications unless you specifically request to receive service reminders. We do not share your data with any third party for commercial or marketing purposes.

Third-Party Services

We may use Google Analytics to understand aggregate website usage patterns (page views, session duration). This data is anonymous and does not identify you individually. Analytics cookies are optional and require your consent via our cookie banner. We do not use advertising networks or social media tracking pixels on this website.

Our website is served over HTTPS, which encrypts data in transit between your browser and our server. Access to enquiry data is restricted to the workshop team directly involved in your service. We do not store payment data on this website — no transactions are processed here.

In the event of a data breach that poses a risk to your rights, we will notify you and the relevant Thai supervisory authority (the PDPC — Personal Data Protection Committee) within 72 hours of becoming aware of the breach, where required by law.

We use a small number of cookies on this website. Essential cookies are necessary for the site to function and cannot be disabled. Optional cookies (analytics and preference) require your consent.

Your cookie preference is stored in your browser's localStorage under the key cookieConsent. You can review or change your preferences at any time on our Cookie Policy page.

Under the Thailand PDPA and applicable data protection principles, you have the following rights regarding personal data we hold about you:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — request deletion of data we no longer need to hold
• Portability — receive your data in a common machine-readable format
• Objection — object to processing based on legitimate interests
• Withdraw consent — where processing is based on consent, withdraw it at any time
• Complaint — lodge a complaint with the Personal Data Protection Committee (PDPC), Thailand

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.